Payment Policy
At 28 Pixels, every project, package, and retainer represents a commitment of time, expertise, and scheduled capacity. To deliver the level of service clients expect, we operate with clear and consistent payment terms.
This policy exists to protect both parties and ensure work is delivered efficiently, professionally, and without unnecessary delays.
Upfront Payment
All projects and service packages require payment in advance unless explicitly agreed otherwise in writing.
Work is scheduled and begins once the invoice has been settled.
This approach allows us to dedicate uninterrupted time to your business and avoids the uncertainty that can compromise delivery timelines.
Why We Work This Way
When you purchase a service from 28 Pixels, you’re securing specialist time that can’t be recovered once used. Unlike physical goods, professional hours can’t be returned to stock if payment is delayed.
Upfront payment ensures:
- your work is prioritised and scheduled correctly
- capacity is protected
- delivery remains consistent
- expectations are clear from the outset
It is simply good business practice on both sides.
Retainers and Ongoing Packages
Retainers operate on a prepayment basis.
Each billing period must be paid before the next cycle of work begins. This keeps planning structured and ensures every client receives the attention their business deserves.
Retainers include a defined scope of work. Requests that fall outside that scope will always be discussed and quoted separately before any additional work is undertaken.
Project Work
For standalone projects, one of the following will apply:
- Full payment upfront, or
- A staged payment plan agreed before work begins
Where staged payments are used, each phase must be settled before the next phase is scheduled.
Late Payments
If an invoice remains unpaid, work will be paused until the account is brought up to date.
This is not a penalty. It’s a necessary safeguard that allows 28 Pixels to operate sustainably while continuing to deliver high-quality work for all clients.
Persistent late payment may result in the suspension or termination of ongoing services.
Scope and Work Requests
From time to time, clients send lists of tasks or ideas they would like implemented. We welcome proactive clients. However, scheduling always follows payment and agreed scope.
Submitting work requests does not automatically place them into production.
Everything starts with a settled invoice and a confirmed plan.
Respecting the Partnership
The strongest client relationships are built on mutual reliability. Just as you expect professionalism, communication, and delivery from us, we rely on prompt payment to support the work happening behind the scenes.
Clear financial boundaries allow us to focus on what matters most – helping your business grow, gain visibility, and perform at its best.
Questions
If you are ever unsure about billing, scope, or timelines, please ask. Open conversations prevent misunderstandings and keep projects running smoothly.
